FAQs
Frequently Asked Questions
How can I contact you?
You can reach us at Support@shoplavolta.com and we'll get back to you as soon as possible.
Where are you based?
We are an online store based in the UK:
61 Bridge Street
Kington
Herefordshire
HR5 3DJ
How long does delivery take?
Please refer to our shipping policy for delivery timeframes to your region.
Can I return an item?
Yes. Please review our returns policy or contact us at Support@shoplavolta.com for assistance.
Orders
How do I place an order?
Choose your product, select any available options, and click Add to Cart. When you are ready, proceed to checkout and enter your delivery and payment information.
You will receive an order confirmation by email after your order has been successfully placed.
I did not receive my order confirmation. What should I do?
Check your spam or junk folder first. Also confirm that the email address entered during checkout was correct.
If you still cannot find the confirmation, contact us at support@shoplavolta.com with your full name and payment details, excluding complete card information.
Can I change or cancel my order?
Contact us as soon as possible. We begin processing orders quickly, so changes or cancellation cannot be guaranteed after an order enters processing or ships.
Can I change my delivery address?
If your order has not been processed, we may be able to update the address.
Once the order has been shipped, we usually cannot change or redirect it. Always check your delivery information carefully before completing checkout.
Why was my order cancelled?
Orders may be cancelled because of unavailable stock, payment verification issues, incorrect pricing, suspected fraud, or an inability to deliver to the provided address.
If payment was already collected, a refund will be issued to your original payment method.
Why was my order cancelled?
Orders may be cancelled because of unavailable stock, payment verification issues, incorrect pricing, suspected fraud, or an inability to deliver to the provided address.
If payment was already collected, a refund will be issued to your original payment method.
Payments
What payment methods do you accept?
Available payment methods will appear securely during checkout. Options may vary depending on your country, currency, and device.
Is my payment information secure?
Payments are handled through secure, authorised payment providers. Lavolta does not generally store your complete payment card details.
What currency will I be charged in?
Prices may be displayed in your selected local currency. Your payment provider may apply its own exchange rate or international transaction fee.
Can I use more than one discount code?
Unless specifically stated, only one discount code may be used per order.
Discount codes must be entered at checkout and cannot normally be added after an order is placed.
Shipping
Do you offer free shipping?
Yes. Lavolta offers free standard shipping on all orders, with no minimum purchase required.
Free shipping applies to all destinations available at checkout. If express or premium delivery is available, it may be offered for an additional fee shown during checkout.
How can I track my order?
Once tracking becomes available, we will email you a shipping confirmation containing your tracking number or tracking link.
Tracking information may take 2–5 business days to update after dispatch.
Will all my products arrive together?
Some products may be stored or fulfilled from different facilities. As a result, your order may arrive in separate parcels at no additional shipping charge.
Will I have to pay customs duties?
International orders may be subject to import duties, customs charges, or local taxes.
Unless checkout states that these charges are included, the recipient is responsible for paying them.
What if my tracking says “delivered,” but I cannot find the parcel?
Please:
- Check around the delivery location.
- Ask members of your household or neighbours.
- Check reception, mailrooms, parcel lockers, or safe places.
- Contact the carrier directly.
If you still cannot locate the parcel, contact us promptly.
Returns and Refunds
Can I return a product?
Eligible unused products may be returned within 14 days of delivery, subject to our Returns & Refunds Policy.
What if my product arrives damaged or faulty?
Contact us within 7 days of delivery and send clear photographs or a video showing the product, packaging, shipping label, and issue.
We will review your claim and provide an appropriate solution.
Who pays for return shipping?
For change-of-mind returns, the customer is normally responsible for return shipping.
If we confirm that an item is damaged, defective, or incorrect, we will provide an appropriate resolution in accordance with applicable law.
How long do refunds take?
After an approved return has been received and inspected, refunds are issued to the original payment method.
Banks and payment providers usually require approximately 5–10 business days to display the refund.
Support
How can I contact Lavolta?
Email us at support@shoplavolta.com.
Please include your order number when contacting us about an existing purchase.
When will I receive a response?
We aim to reply within 1–2 business days. Response times may be longer during public holidays or periods of unusually high demand.
