Returns & Refunds

Returns & Refunds

Last updated: July 22, 2026

At Lavolta, we want you to feel confident about every purchase. If something is not right, we are here to help.

1. Return Period

You may request a return within 14 days of receiving your order.

To qualify for a return, the item must be:

Unused and in its original condition.
Returned with all accessories, manuals, labels, and original packaging.
Accompanied by proof of purchase or your order number.
Free from damage, wear, stains, or signs of improper use.

Returns requested after 14 days may not be accepted unless required by applicable consumer law.

2. How to Request a Return

Before returning an item, contact us at support@shoplavolta.com and include:

Your full name.
Your order number.
The item you wish to return.
The reason for the return.
Clear photographs or a short video if the item is damaged, faulty, incomplete, or incorrect.

If your return is approved, we will provide return instructions and the appropriate return address.

Please do not return a product without contacting us first. Unauthorised returns may not be accepted or refunded.

3. Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 days of delivery.

Please provide photographs or videos showing:

The product and the issue.
The product packaging.
The shipping label.
Any visible damage to the parcel.

After reviewing the claim, we may offer a replacement, refund, store credit, or another suitable resolution.

Do not dispose of the product or packaging until we have completed our review.

4. Change-of-Mind Returns

Eligible change-of-mind returns may be accepted within 14 days of delivery.

Unless required otherwise by applicable law:

The customer is responsible for return shipping costs.
Original shipping charges are non-refundable.
Customs duties, taxes, and handling fees are non-refundable.
Returns should be sent using a tracked shipping service.
Lavolta is not responsible for returns lost during transit.

5. Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain products cannot be returned once opened, used, or unsealed. These may include:

Personal care and hygiene products.
Products that come into direct contact with food, skin, hair, or the body.
Opened or unsealed health and wellness products.
Customised or personalised items.
Gift cards.
Clearance or final-sale items where permitted by law.
Products damaged through misuse, accidents, improper storage, or normal wear and tear.

This does not affect your legal rights if an item is faulty, damaged, or not as described.

6. Exchanges

The fastest way to receive a different item is to return the original eligible product and place a new order after your return has been approved.

If you received a damaged, faulty, or incorrect product, please contact us before placing another order.

7. Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear after processing.

Refunds cannot be issued to a different card, bank account, or payment method.

Where permitted by law, we may deduct an amount from the refund if the returned product shows signs of use, damage, missing components, or handling beyond what is reasonably necessary to inspect it.

8. Order Cancellations

We begin processing orders quickly. If you need to cancel or change an order, contact us as soon as possible at support@shoplavolta.com.

We cannot guarantee changes or cancellations after an order has entered processing or has been shipped.

9. Refused or Unclaimed Deliveries

If an order is returned because it was refused, unclaimed, or sent to an incorrect or incomplete address provided by the customer, additional shipping, return, customs, and handling costs may be deducted from the refund.

10. Consumer Rights

Nothing in this policy limits any mandatory consumer rights available under applicable consumer protection laws.

Customers in certain locations, including the United Kingdom and European Economic Area, may have additional cancellation and return rights for online purchases.