Last updated: July 22, 2026

Lavolta respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Lavolta LTD, trading as Lavolta, collects, uses, shares, and protects your information when you visit shoplavolta.com, place an order, contact us, or use our services.

1. Information We Collect

Information You Provide

• Name and contact details.
• Billing and delivery addresses.
• Email address and telephone number.
• Account login information.
• Order, return, and refund information.
• Customer-support messages.
• Reviews, photographs, videos, or other submitted content.
• Marketing and communication preferences.

Payment Information

Payments are processed by authorised third-party payment providers. Lavolta does not generally store complete payment-card details.

Information Collected Automatically

• IP address.
• Browser, operating system, and device type.
• Pages and products viewed.
• Products added to your cart.
• Referring website.
• Approximate location.
• Cookie identifiers.
• Website interaction and analytics information.

2. How We Use Your Information

We may use personal information to:

• Process, fulfil, and deliver orders.
• Collect and verify payments.
• Send order confirmations and delivery updates.
• Provide customer support.
• Process returns, refunds, and product claims.
• Detect and prevent fraud, misuse, and security incidents.
• Improve our products, website, and customer experience.
• Personalise your shopping experience.
• Send marketing communications where permitted.
• Comply with legal, tax, accounting, and regulatory obligations.

3. Legal Bases for Processing

Where laws such as the UK GDPR or EU GDPR apply, we may process information based on:

• Contract: To process orders and provide requested services.
• Legal obligation: To meet tax, accounting, consumer-protection, or regulatory requirements.
• Legitimate interests: To operate, secure, analyse, and improve our business.
• Consent: For certain marketing, advertising, or cookie activities.
• Legal claims: To protect our rights or respond to disputes.

4. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep the website functioning.
• Remember your cart and preferences.
• Understand website performance.
• Prevent fraud and improve security.
• Measure advertising and marketing performance.
• Personalise content or advertisements where permitted.

You can manage cookies through your browser settings or our cookie preference tool, where available.

5. How We Share Information

We may share personal information with service providers that help us operate the store, including:

• Shopify and other e-commerce providers.
• Payment processors.
• Delivery, fulfilment, and logistics partners.
• Warehouses and suppliers involved in fulfilling orders.
• Customer-support platforms.
• Email and marketing providers.
• Analytics and advertising partners.
• Fraud-prevention and security providers.
• Professional advisers and authorities where legally required.

We do not sell personal information for money. Certain analytics or advertising activities may be legally considered “sharing” or a “sale” in some jurisdictions. Where applicable, you may have the right to opt out.

6. International Data Transfers

Our service providers may operate in countries other than your own. Where required, appropriate safeguards may be used for international transfers.

7. Data Retention

We retain personal information only for as long as reasonably necessary to complete transactions, provide support, comply with legal obligations, prevent fraud, resolve disputes, and enforce our agreements.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access personal information held about you.
• Correct inaccurate information.
• Request deletion.
• Restrict or object to processing.
• Withdraw consent.
• Request a portable copy of certain information.
• Opt out of marketing.
• Opt out of certain targeted advertising or data sharing.
• Complain to your local data-protection authority.

To exercise a privacy right, contact support@shoplavolta.com. We may need to verify your identity.

9. Marketing Communications

You can unsubscribe from promotional emails using the unsubscribe link in any marketing email.

You may still receive essential transactional messages about orders, payments, security, returns, or customer service.

10. Children’s Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children below the applicable minimum legal age.

11. Data Security

We use reasonable administrative, technical, and organisational measures to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

12. Third-Party Websites

Our website may link to third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for how they handle personal information.

13. Complaints

If you have concerns about how we handle your information, please contact us first. You may also have the right to complain to the data-protection authority in your country.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations. The latest version will be published on this page.

15. Contact Us

Business name: Lavolta LTD

Trading name: Lavolta

Email: support@shoplavolta.com

Address: London, United Kingdom

Website: shoplavolta.com