Last updated: July 22, 2026

These Terms of Service govern your access to and use of the Lavolta website, online store, products, and services.

Throughout these Terms, “Lavolta,” “we,” “us,” and “our” refer to Lavolta LTD. “You” refers to any visitor, customer, or user of our website.

By visiting our website or purchasing from us, you agree to these Terms of Service and our Privacy Policy, Returns & Refunds Policy, and Shipping & Delivery Policy.

1. Eligibility

By using this website, you confirm that you are at least the age of legal majority in your country or region, or that you have permission from a parent or legal guardian.

You may not use our website, products, or services for any unlawful, fraudulent, or unauthorised purpose.

2. Online Store Terms

You agree to provide accurate, complete, and current information when placing an order.

You are responsible for:

• Keeping your account information secure.
• Providing a correct email address, telephone number, and delivery address.
• Ensuring you are legally permitted to purchase the products ordered.
• Paying all applicable product, shipping, tax, customs, and duty charges.

We reserve the right to refuse service, cancel an order, or restrict access where fraud, abuse, unauthorised activity, or a violation of these Terms is suspected.

3. Products and Product Information

We make reasonable efforts to display and describe our products accurately. However:

• Colours may appear differently depending on your screen or device.
• Packaging, accessories, or minor product details may change without notice.
• Dimensions and measurements may have reasonable manufacturing variations.
• Product images may include props or decorative elements not included with the purchase.

Please review the complete product description before ordering.

We may modify, limit, or discontinue products at any time without prior notice.

4. Prices and Payments

Product prices may change without notice.

Prices are displayed in the selected currency. Your bank or payment provider may apply exchange rates, conversion fees, international transaction fees, or other charges outside our control.

Applicable shipping charges and taxes will be displayed at checkout where possible. Customs duties and import charges may be collected separately by the relevant authority or carrier.

Payment must be successfully authorised before an order can be processed.

5. Orders

Submitting an order does not guarantee its acceptance.

We reserve the right to:

• Accept or reject an order.
• Limit the quantity of products purchased.
• Cancel orders affected by pricing, inventory, technical, or payment errors.
• Request additional information to verify an order.
• Cancel orders suspected of fraud, resale abuse, or unauthorised activity.

If we cancel an order after receiving payment, we will refund the amount paid for the cancelled item or order.

6. Promotions and Discount Codes

Promotional and discount codes:

• Must be entered during checkout.
• Cannot normally be applied after an order is placed.
• Cannot be exchanged for cash.
• May be limited to selected products, customers, locations, or currencies.
• May include an expiry date or minimum purchase requirement.
• Cannot usually be combined with other offers unless stated otherwise.

We may amend, suspend, or withdraw a promotion where permitted by law.

7. Shipping and Delivery

Processing and delivery dates are estimates and are not guaranteed unless explicitly stated.

Lavolta is not responsible for delays caused by carriers, customs authorities, severe weather, public holidays, transportation disruptions, incorrect addresses, or circumstances outside our reasonable control.

Please review our Shipping & Delivery Policy for further information.

8. Returns and Refunds

Eligible return requests must be submitted within 14 days of delivery.

Returns, exchanges, cancellations, and refunds are governed by our Returns & Refunds Policy and any mandatory consumer rights applicable in your location.

9. Acceptable Use

You must not:

• Use our website for illegal or fraudulent purposes.
• Attempt to gain unauthorised access to our systems.
• Upload viruses, malicious code, or harmful material.
• Scrape, copy, reproduce, or commercially exploit website content without permission.
• Interfere with the security or operation of the website.
• Submit false reviews or misleading information.
• Impersonate another person or organisation.

10. Intellectual Property

All website content—including the Lavolta name, branding, graphics, photographs, videos, descriptions, icons, layouts, and written material—is owned by or licensed to Lavolta and protected by applicable intellectual property laws.

Content may not be copied, reproduced, distributed, modified, or used commercially without our written permission.

11. Third-Party Services and Links

Our website may contain links to third-party websites, applications, payment providers, or services.

We do not control and are not responsible for their content, availability, security, products, services, or privacy practices.

12. Reviews and User Content

If you submit a review, photograph, video, comment, or other content, you confirm that:

• You own it or have permission to share it.
• It is accurate and does not violate another person’s rights.
• It is not abusive, unlawful, misleading, or harmful.

You grant Lavolta a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, and display submitted content for business and promotional purposes, subject to applicable law.

13. Product Use and Disclaimer

Always read and follow all instructions, warnings, and safety guidance supplied with a product.

Information on our website does not constitute medical, health, legal, financial, or professional advice.

14. Limitation of Liability

To the fullest extent permitted by law, Lavolta will not be liable for indirect, incidental, special, or consequential losses resulting from the use of our website, services, or products.

Nothing in these Terms excludes liability that cannot legally be excluded, including liability for fraud, death or personal injury caused by negligence, or mandatory consumer rights.

15. Indemnification

To the extent permitted by law, you agree to indemnify Lavolta against claims or losses resulting from your unlawful use of the website, breach of these Terms, or violation of another person’s rights.

16. Privacy

Your personal information is handled according to our Privacy Policy.

Our store may be hosted by Shopify, which provides the e-commerce platform used to offer our products and services.

17. Changes to These Terms

We may update these Terms periodically. The updated version will be published on this page with a revised “Last updated” date.

18. Governing Law

These Terms are governed by the laws of England and Wales, without limiting any mandatory consumer rights available in your country of residence.

19. Contact Information

Business name: Lavolta LTD.

Trading name: Lavolta

Email: support@shoplavolta.com

Address: London, United Kingdom

Website: shoplavolta.com